Privacy Policy
Last updated: August 18, 2026
TW Custom Branding ("we," "our," or "us") operates the TW Platform. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
Information we collect
We collect the following types of information to provide and improve our services:
- Name and email address
- Business name and contact details
- Billing address
- Payment information — card details are tokenized by Intuit Merchant Services and are never stored on our servers
How we use information
Your information is used for the following purposes:
- Generating and managing invoices
- Processing payments through Intuit Merchant Services
- Syncing accounting data with QuickBooks Online
- Communicating with you about your account and orders
Cookies
We use a single, strictly necessary cookie: a session cookie that keeps you signed in to your account. It contains no tracking or advertising data and is removed when you sign out.
We do not use analytics, advertising, or other third-party tracking cookies anywhere on the platform, including on public quote, invoice, and proof pages. Because no non-essential cookies are set, no cookie consent is required to use our services.
Third-party services
We integrate with the following third-party services to operate our platform:
- Intuit QuickBooks Online — accounting synchronization
- Intuit Merchant Services — payment processing via tokenization
- Email delivery services — transactional emails for invoices, quotes, and notifications
Each third-party service operates under its own privacy policy. We encourage you to review their policies for details on how they handle your data.
Data storage and security
We take the security of your data seriously. Our infrastructure includes:
- Encrypted PostgreSQL database
- US-based servers hosted on Google Cloud
- AES-256-GCM encryption for sensitive credentials
- HTTPS encryption for all connections
Data retention
We retain your data for as long as your account is active or as needed to provide our services. If you wish to have your data deleted, you may submit a written request and we will process the deletion within a reasonable timeframe.
Your rights
You have the right to:
- Request access to the personal data we hold about you
- Request deletion of your personal data
- Opt out of non-essential communications
To exercise any of these rights, please contact us using the information below.
Contact
If you have questions about this Privacy Policy or your personal data, please contact us: